Our Commitment to Privacy

At SecureNet, your privacy is fundamental to everything we do. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our home network security and WiFi auditing services.

Information We Collect

Service Information

When you contact us for network security services, we may collect:

• Contact information (name, phone number, email address)
• Service address and location details
• Network configuration details necessary for security assessment
• Router and device information relevant to security auditing

Technical Information

During our automated WiFi auditing process, we may collect:

• Network security settings and configurations
• WiFi protocol information (WPA3 capability, WPS status)
• Network topology and device connectivity data
• Security vulnerability assessments

Communication Records

We maintain records of:

• Phone calls and service requests
• Email communications
• Service documentation and reports
• Compliance and certification records

How We Use Your Information

We use your information exclusively to:

• Provide comprehensive network security assessments
• Configure and optimize your home network security
• Generate compliance documentation and reports
• Communicate with you about our services
• Maintain service records for quality assurance
• Comply with legal and regulatory requirements

Data Protection and Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

• End-to-end encryption for all data transmission
• Secure storage systems with access controls
• Regular security audits and vulnerability assessments
• Multi-factor authentication for system access

Operational Safeguards

• Limited access to personal information on a need-to-know basis
• Employee training on privacy and security protocols
• Regular review and updating of security procedures
• Incident response procedures for data security events

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and meet legal requirements:

• Service Records: Maintained for 3 years for quality assurance and compliance
• Technical Data: Network configuration data is deleted within 30 days after service completion
• Communication Records: Retained for 2 years for customer service purposes
• Compliance Documentation: Maintained as required by applicable regulations

You may request deletion of your personal information at any time, subject to legal and regulatory requirements.

Your Privacy Rights

You have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information
• Restriction: Request limitation of processing
• Objection: Object to certain types of processing

To exercise these rights, contact us using the information provided below.

Third-Party Services and Integrations

We may use limited third-party services to enhance our security offerings:

• Security assessment tools and databases
• Compliance verification services
• Communication and documentation platforms
• Payment processing services (when applicable)

All third-party services are carefully vetted and required to maintain appropriate privacy and security standards.

International Data Transfers

Your information is primarily processed within the United States. If we need to transfer data internationally for service delivery, we ensure appropriate safeguards are in place, including:

• Adequacy decisions or appropriate safeguards
• Standard contractual clauses
• Certification schemes and codes of conduct
• Binding corporate rules where applicable

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

Compliance and Certifications

Our privacy practices align with:

• Local and state privacy regulations
• Industry security standards and certifications
• Professional service provider requirements
• Network security compliance frameworks

Data Breach Notification

In the unlikely event of a data security incident, we will:

• Assess the scope and impact of the incident
• Take immediate steps to contain and remediate the issue
• Notify affected individuals within 72 hours when required
• Report to relevant authorities as required by law
• Provide ongoing updates and support

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notification to registered customers
• Providing notice during service interactions

Continued use of our services after policy changes constitutes acceptance of the updated terms.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: